Privacy Policy

A. Introduction

We respect your privacy rights and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Dial4Fix and its affiliates (collectively "Dial4Fix," "we," "our," "us") collect, use, share, or otherwise process your personal information through our website www.dial4fix.com, its mobile application, and mobile site (hereinafter referred to as the "Platform").

This Privacy Policy is an electronic agreement formed under the Information Technology Act, 2000 and the rules and regulations made thereunder (as amended till date), including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require any physical or digital signatures to make the terms of this policy binding. This Privacy Policy is a legally binding document.

By visiting our Platform, providing your information, or availing our products/services, you expressly agree to be bound by the terms of this Privacy Policy and the applicable Terms of Service. While accessing or using our Platform/services, you have given explicit consent to collect, use, share, or otherwise process your information in accordance with this Privacy Policy. If you do not agree, please do not access or use our Platform or services.

You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our Platform, or prior to availing any services offered on our Platform, if you wish not to disclose any Personal Information, you may refrain from doing so; however, if you do not provide information that is requested, it is possible that the registration process would be incomplete and/or you would not be able to avail of our services.

B. Application of This Policy

This policy governs each website, mobile site, application, and/or other service, regardless of how distributed, transmitted, published, or broadcast ("Service") provided by Dial4Fix and/or its affiliates that links to this policy. This policy is binding on all those who access, visit, and/or use Dial4Fix's Services, including but not limited to: local service provider listings, search services, booking services, payment services, and any other services offered through our Platform.

This policy shall apply equally to all of our vendors, service providers, subcontractors, partners, agents, representatives, employees, and any other third parties. Dial4Fix undertakes to only collect and use personal data voluntarily provided by you. You are able to browse our Platform without disclosing any personal information. However, you have to provide limited personal data to us, as may be required, in order to register or to avail certain services from us.

This Privacy Policy is part of Dial4Fix's Terms of Service and covers the treatment of user information, including personally identifying information, obtained by Dial4Fix, including information obtained when you access the Dial4Fix Platform, use the Dial4Fix services, or any other software provided by Dial4Fix. This policy does not apply to the practices of organizations that we do not own or to people that we do not employ or manage.

C. Objectives of This Policy

Dial4Fix is required to collect and use certain information about individuals — customers, service providers/vendors, business contacts, employees, and third parties with whom Dial4Fix has a business relationship or may need to contact. This policy describes how Dial4Fix collects, receives, possesses, stores, deals with, or handles personal information including sensitive personal information about you, and ensures that the same is available for review by you.

The personal information must be collected, handled, and stored to meet the data protection standards as well as legislative requirements. This policy ensures compliance with data protection law, follows good practice, protects the rights of employees, customers, service providers/vendors, business contacts, and third parties, and describes how we store and process data and protect from the risks of data breach.

D. Collection of Information

In the course of carrying out its various functions and activities, Dial4Fix collects information from individuals and third parties, and generates a wide range of information which is stored on our Platform. Dial4Fix collects information in order to provide and continually improve its products and services. The information may be collected online or offline. Regardless of the collection method, the same privacy protection shall apply to all data/information including personal information.

We collect Personal Information from you in a variety of ways when you interact with us through our services, such as:

• Installing, accessing, or using our Services
• Creating an account on our Platform
• Requesting customer service or contacting us
• Conducting a transaction where we collect personal information, including when required by law and regulations
• Submitting a testimonial, rating, or review, or other user-generated content that may be posted
• Booking a service provider or requesting a quote
• Otherwise submitting personal information to us along with any related content of the communication

In the course of registering for and availing various services we provide through our Platform, you may be required to provide your name, residence address, workplace address, email address, date of birth, and similar Personal Information, as well as payment instrument details. The Personal Information is used for three general purposes: to customize the content you see, to fulfill your requests for certain services, and to contact you about our services.

E. Types of Information Collected by Dial4Fix

Information Collected from Users / Customers

1. Personal identifying information such as name, address, and phone numbers; email ID, age, personal description, profile photograph
2. Delivery/service address
3. Payment information (processed securely through our payment partners)
4. Location information
5. Device information (if provided)
6. IP address
7. Content of reviews, ratings, and emails to us
8. Voice recordings when you call our support line
9. Service history, booking history, and preferences
10. Login details, device log files, etc., while using our Platform

Information Collected from Service Providers / Vendors

1. Personal identifying information such as name, address, phone numbers, email ID, age, personal description, profile photograph
2. Business information — company name, registration details, GST number
3. Payment and banking information
4. Location and service area information
5. Identity and address proof documents (Aadhaar card, PAN card, Voter ID, Passport, Shop and Establishment Certificate, etc.)
6. Professional certifications and qualifications
7. Portfolio images, videos, and other content related to services
8. IP address and device information

Information Collected Automatically

1. IP address of your device connected to our Platform
2. Login details, email address, device log files
3. Location of your device/computer
4. Content interaction information, downloads, streaming, and network details
5. Device metrics, application usage, connectivity data, and any errors or event failures
6. Page response times, download errors, length of visits to certain pages, and page interaction information
7. URLs visited, including date and time; services viewed or searched for
8. Phone numbers used to call us
9. Device identifiers, cookies, browsing history, and usage history

Information Collected from Third-Party Sources

1. Updated delivery and address information from our service partners or other third parties
2. Account information, booking, or redemption information and page-view information from service providers/partners
3. Search results and links, including paid/free listings
4. Internet-connected device details

F. Information We Do Not Collect

Dial4Fix does not collect sensitive personal data or information beyond what is considered necessary to provide the service or to fulfill the purpose for a lawful purpose connected with a function or activity of Dial4Fix. Users can continue to browse/search on Dial4Fix's Platform without providing any information; however, personal information is required for availing certain services on the Platform.

Dial4Fix does not collect emails, addresses, or other contact information from your mobile address book or contact lists other than name and mobile phone numbers. Dial4Fix does not store historical location information in any form or manner at its end, except for the last known location from which the Dial4Fix software was accessed in case of non-availability of current location data.

The data/information shall not be collected unless:

• You have provided a valid, informed, and free consent
• Processing is necessary for the performance of a contract to which you are a party
• Processing is necessary for compliance with a legal obligation
• Processing is necessary in order to protect your interests
• Processing is necessary for the performance of a task carried out in the public interest

G. Usage of Information

The data/information collected shall be used for the purpose for which it has been collected. In addition, Dial4Fix uses the data for the following purposes:

• To provide services — connecting you with verified local service providers and facilitating service bookings
• To fulfill your requests — processing service requests and communicating with you about those requests
• To administer promotions — managing contests, sweepstakes, promotions, and surveys
• To respond to feedback — addressing reviews, comments, or other feedback you provide us
• To personalize experiences — helping us personalize our service offerings, website, mobile services, and advertising
• To improve functionality — providing functionality, analyzing performance, fixing errors, and improving the usability and effectiveness of the Services
• To recommend services — recommending features, services, and service providers that might be of interest to you
• To operate and improve — operating, providing, developing, and improving the products and services that we offer
• To support core business functions — including service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety, and legal functions
• To prevent fraud — preventing and detecting fraud and abuse
• To communicate with you — sending service updates, booking confirmations, promotional offers, and important notifications
• For legal purposes — your Personal Data may be used in legal proceedings arising from improper use of Dial4Fix services
• For operation and maintenance — ensuring smooth operation and maintenance of the Platform
• To comply with legal obligations — in certain cases, we collect and use your personal information to comply with laws

We use your personal information to assist vendors, service providers, and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; promoting safe service; collecting payments; measuring consumer interest; customizing and enhancing your experience; detecting and protecting against error, fraud, and other criminal activity; and enforcing our terms and conditions.

H. Processing of Personal Information

Personal/sensitive personal data may be processed if such processing is necessary for any function of Parliament or any State Legislature, and/or for the exercise of any function authorized by law.

Personal data/sensitive personal data may be processed if such processing is:

• Explicitly mandated under any law made by Parliament or any State Legislature
• For compliance with any order or judgment of any Court or Tribunal in India
• Necessary to respond to any medical emergency involving a threat to life
• Necessary to ensure safety or provide assistance during any disaster

Sensitive personal data may be processed on the basis of explicit consent.

Processing of Children's Data

Dial4Fix does not allow children below the age of 13 years to use our Platform without parental guidance or control.

I. Disclosure of Information

We do not sell or share your Personally Identifiable Information with other third-party companies for their commercial or marketing use without your consent.

We may disclose your personal information to third parties for:

• Providing you access to our products and services
• Fulfilling your service bookings and orders
• Enhancing your experience on the Platform
• Collecting payments from you
• Complying with our legal obligations
• Preventing, detecting, mitigating, and investigating fraudulent or illegal activities

J. Transfer of Information

Dial4Fix shall not transfer sensitive personal data or information to third parties except under lawful circumstances as described in the full policy.

K. Retention of Your Information

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected.

L. Review of Information by You

Dial4Fix shall establish and facilitate a mechanism to enable you to review, access, edit, rectify, modify, or delete any personal information found to be inaccurate or deficient.

M. Your Consent (Opt-in & Opt-out)

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information.

Withdrawal of Consent

Dial4Fix shall establish and facilitate a mechanism to enable you, at any time, to withdraw your consent given earlier. If you withdraw your consent, Dial4Fix reserves its right not to provide goods/services for which the said information was sought.

N. Consent to Notifications

By enabling push notifications on our mobile application, you consent to receiving service-related notifications, booking updates, promotional offers, and other important communications from Dial4Fix.

O. Third-Party Links & Advertisers

Our Platform may contain links to third-party websites, services, or applications. Dial4Fix shall not be responsible for its Partner's privacy practices or the content of their privacy policies.

P. Children's Information

We do not knowingly solicit or collect personal information from children under the age of 13. If you are under the age of 18 years, then you must use our Platform under the supervision of your parent, legal guardian, or any responsible adult.

Q. Our Commitment to Information Security

Dial4Fix uses commercially reasonable physical, managerial, technical, electronic, and procedural safeguards to preserve the integrity and security of your personal information.

R. Transparency & Accountability Measures

Dial4Fix shall take reasonable steps to maintain transparency regarding its general practices related to processing personal data and shall implement appropriate security safeguards.

S. Cookies & Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to collect and store information with respect to your use of our Services.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our Platform.
• Analytics Cookies: Allow us to recognize and count visitors.
• Functionality Cookies: Used to recognize you when you return.
• Advertising Cookies: Used to record your visit and make content relevant.

T. Policy Revisions

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

U. Grievance Officer / Contact Us

In accordance with the Information Technology Act 2000, the name and contact details of the Grievance Officer are provided below:

If you have a query, issue, concern, or complaint, please contact us at info.dial4fix@gmail.com.

We will make best efforts to address your concerns within 30 days from the date of receipt of the grievance.